Information About Us
Name: Lake District Relocation Ltd
Regulated Body: Lake District Relocation is a member of The Property Ombudsman Scheme and adheres to the Code of Conduct for Residential Buying Agents.
What Does This Notice Cover?
This Privacy Information explains: What is personal data? What data do we collect? What are your rights? How do we use your personal data? Do we share your personal data? How is my data stored? How long do you keep my data? How to complain?
What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is defined as ‘any
information about you that enables you to be identified’. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
What Personal Data Do We Collect? We collect this data from you submitting an enquiry form on our website, or by direct email/telephone conversions. We collect some or all of the following personal data (this may vary according to your relationship with us:
• Address, Email address
• Telephone number
• Profile Data – Detailed Information about your property and location preferences, details of requirements, financial situation, employment status and interests to conduct our terms of business.
What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data.
b) The right to access the personal data we hold about you.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
d) The right to ask us to delete or otherwise dispose of any of your personal data
e) The right to restrict the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes, meaning in certain cases you have the right to object to processing of your personal data, for example in the case of direct marketing.
g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract; you have the right to ask we transfer the personal information to another organisation.
h) Right to object to processing in certain circumstances.
i) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
Further information about your rights can also be obtained from the I.C.O – Information Commissioner’s Office If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
How Do You Use My Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This is always because the data is necessary for our performance of a contract with you and because you have consented to our use of your personal data.
Your personal data may only be used for the following purposes: to identify you as a legitimate person in order to fulfill an obligation under law or contract in order to supplying our services to you. Communicating with you, including responding to emails or calls from you. If you have any further questions, please feel free to contact us at firstname.lastname@example.org
Our purposes, and the lawful bases we use to make these legitimate are to:
Help you find a home in the lake district;
The processing is necessary – for the performance of a contract to which the data subject is a party, or for the taking of steps at the request of the data subject with a view to entering into a contract
The processing is necessary for compliance with any legal obligations to which the data controller is subject, other than an obligation imposed by contract
The data subject has given consent to the processing
Manage our relationship with you;
We have a legitimate interest in using your information. This information allows us to effectively process queries and deliver our services to you.
Develop new ways to meet our clients’ needs;
We have a legitimate interest in using your information. We regularly review how effective we are and how we can improve our service delivery. We may use feedback given to us. Keep internal records;
The processing is necessary for compliance with any legal obligations to which the data controller is subject, other than an obligation imposed by contract Market and promote our services;
We have a legitimate interest in using your information. This information is retained whilst working with clients and kept to allow us to communicate with clients should they wish to use our services again or should we feel that a service may be of interest to them. We may also use the contact details of those who have made enquiries for this purpose. The data subject has given consent to the processing
Special category personal data
Special category data is personal data which the UK GDPR says is more sensitive, and so needs more protection. This includes information relating to health, including any disability. We may need this information in order to find a suitable property for you. If we process special category data we need an additional condition for processing this type of data and we do so because:
the data subject has given his or her explicit consent to the processing of the personal data for one or more specified purposes.
If you give consent you have the right to withdraw this at any time by contacting us in writing using the address or contact details given in this privacy notice.
If you disagree with us using your personal data for one or more of our legitimate interests let us know in writing and we will stop using it for that purpose.
Our websites may contain links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy policies.
Do We Share My Personal Data?
We do not share your Personal Data with anyone outside Lake District Relocation. Your permission is always requested when we speak to other professionals on your behalf such as lawyers, surveyors and estate agents.
Lake District Relocation Ltd does not share your personal information with any third parties, other than those listed below.
When we share your personal data with these third parties who perform services for us, we
require them to take appropriate steps to protect your personal information, and only to use
the personal information for the purpose of performing those specific services.
We currently use:
Name of company/organisation The service they perform for us
WordPress IT hosting
Computer and Things Kendal IT maintenance
Google Email provision Lamont Pridmore Accountants
Curlew Secretarial Solutions-PA
Starling Bank Bank
BT Mobile Mobile
Facebook, Instagram, Linkedin Social media platform/s
We will never sell or distribute your personal information to any other third parties or make it public unless we have your consent or have a legal obligation to do so.
We may share your email address with our technology/advertising providers including Google, Facebook and others (acting as data processors) for them to use on our behalf in connection with the creation of marketing and promotion of our services. If appropriate, they will use this to serve targeted advertising/ content to you via their platforms. You can control what advertisements you receive via the privacy settings on the relevant platform. However, if you do not want us to share your email address in this way please contact us using
How Is My Data Stored?
We store your data on our encrypted client management system within the UK therefore; it is fully protected under the GDPR. We monitor our systems for possible vulnerabilities and attacks. *Although we try our best we cannot guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.
How Long Will You Keep My Personal Data?
We do not keep your personal data for any longer than is necessary. Your personal data will be kept for the following periods depending on which service we provide: a) The length of time we are carrying out property viewing reports on your behalf or
b) the length of your property search contract for the full relocation package.
How To Complain – Contact Information Supervisory Authority
You have the right to complain if you have concerns we how we have used your data.
Information Commissioner’s Office
Telephone: 0303 123 1113